On July 29th, Wayfair, the largest furniture and home electronics company in the United States, announced that it has cooperated with bedding retailer MattressFirm to provide a wide range of return service within 30 days and 30 days.
<quo;Mattress Firm has a wide range of outlets, and the express and after-sales systems are also perfect. Niraj Shah, Wayfair’s co-founder and CEO, said: “Our collaboration is to combine online shopping with offline storefronts and logistics systems so that Wayfair’s online users can easily buy and enjoy the line. Complete logistics and after-sales service.
It is understood that Wayfair has a customer service team of more than 700 people, including mattress experts, who can provide suggestions for users to choose a mattress online.
& ldquo; This is the cooperation between the online and offline giants. Ken Murphy, chief operating officer of Mattress Firm, said, “Wayfair is a leader in online home furnishing, and Mattress Firm is expanding its logistics system to make the shopping experience better and better.
Public information shows that Wayfair was founded in Boston in 2002 and was listed in the US last year. The company offers more than 5,000 products in more than 5,000 brands, with revenues of nearly $1 billion in 2013. It has multiple sites including Joss & Main, AllModern, Birch Lane and DwellStudio, with 2,373 employees.
Founded in 1986, Mattress Firm is headquartered in Houston with annual sales of more than $2 billion and has retail stores such as Mattress Firm, Sleep Train and Mattress Pro. Among the end furniture retailers, the logistics coverage is the largest.
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